Returns
United Kingdom:
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Returns Policy Update
For UK orders placed on or after 17th January 2024, returns processed through our return portal back to the warehouse will be charged £2 per return. This charge will be automatically deducted from your refunded amount.
Returns to our stores will continue to be free of charge.
International returns are charged for through the return portal.
Returns Policy
Items can be returned within 28 days of delivery or store purchase
Items should be clean, unworn and with tags still attached
You'll need your original receipt or despatch confirmation email
For exceptions to our returns policy click here
How Can I Return an Item?
Return to store
- Return or exchange your items to any of our UK stores (excluding Jersey and Isle of Man).
- We can only return or exchange items to our stores with the same currency where the purchase was originally made.
- Don’t forget to bring your despatch confirmation email as proof of purchase.
Drop off your return
- UK returns will be charged at £2 per return when returning to our warehouse using one of our returns drop off services.
- The return charge will be deducted automatically from your refunded amount once we have processed your return at our warehouse.
- Returns via the returns portal are tracked.
- Remember to drop off your return within 14 days.
Get it collected
- UK returns will be charged at £2 per return when returning to our warehouse using our River Island Collection service.
- The return charge will be deducted automatically from your refunded amount once we have processed your return at our warehouse.
- You will need to be available on your specified collection day.
Return or exchange to our stores
- Return or exchange your items in any of our UK stores (excluding Jersey and Isle of Man).
- Don’t forget to take your receipt as proof of purchase.
- We can only return or exchange items to stores with the same currency where the purchase was originally made.
Return a gift to our stores
- If you're returning a gift that someone has bought for you, don't forget to take your gift receipt or proof of purchase.
Return to our stores
- Return your items in any of our Ireland stores.
- Don't forget to take your despatch confirmation email as proof of purchase.
- We can only offer returns in store for online orders.
Drop off your return
- Return your items using our return portal.
- Returns from Ireland are charged for through the returns portal.
- Returns via the returns portal are tracked.
Return or exchange to our stores
- Return or exchange your items in any of our Ireland stores.
- Don’t forget to take your receipt as proof of purchase.
- We can only return or exchange items to stores with the same currency where the purchase was originally made.
Return a gift to our stores
- If you're returning a gift that someone has bought for you, don't forget to take your gift receipt or proof of purchase.
Drop off your return
- Return your items using our return portal.
- International returns are charged for through the returns portal.
- Returns via the returns portal are tracked.
Drop off your return
- Return your items using our return portal.
- US returns are charged at $15 through the returns portal.
- Returns via the returns portal are tracked.
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