Contact us

Following the latest government advice, all River Island stores are now temporarily closed but our Customer Service Team is still here to help you. If you are contacting us about a refund for an item purchased in one of our stores, don’t worry, we’re giving you an extra 14 days to return your item(s) from the date your store re-opens. Make sure you hang on to your receipt, you’ll need it to make the return. Online orders made in the UK can be returned as standard, using our free post service within 28 days of delivery to home.

If you need information about a refund for an item purchased on our website please only contact us if it has been more than 14 days since you posted your return.

For more information on our returns policy please click here.

We are keeping our online FAQ section up-to-date with all the latest RI information and we’re sure you’ll find what you’re looking for, but if you can’t you can still contact us via our web form.

FAQs

We think you might find the info you need in the answers to our most popular questions:

Where is my order?

Get in touch

We’re keeping our FAQ section up to date and we’re sure you’ll find the answer to your question but if you still need to make contact please include as much info as you can in the text box below, including: billing address, order date, return date, return tracking code, product description & any other relevant info.

Click here

Reason for emailing

NameEmail addressRe-type email address

Order number

Order date (dd/mm/yyyy)

Date you've posted your return (dd/mm/yyyy)

Return tracking code

Product description

Contact number

Billing address (including postcode)

Your message